How to reset your iPod

Chris asks: my ipod has a strange error message on it and I can't play my music?

Solution:

Important: If your iPod is frozen or won't turn on,
it may be because iPod is paused or the Hold switch is in the locked
position. If so, a lock symbol appears on the screen. Slide the Hold
switch to the unlocked position and check the screen.

"If the iPod displays shows any of the following messages you should eject the iPod from within iTunes instead of resetting it:"

• Connected. Eject before disconnecting
• Sync in Progress. Please wait...
• Do not disconnect

If your iPod is frozen or won't turn on, the steps to reset it vary by model. You can easily tell which iPod model you have if you're not sure.

If you have an iPod with a click wheel. Which is probably 95% of people. Here is how to reset your ipod.

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

2. Press and hold the Menu and Center (select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.

If this doesn't work, try connecting your iPod to a power adapter or to your computer as your iPod may have no battery life left to perform the reset.

Most of the time this solution will fix the problems you are having and in a few seconds you should be able to listen to all your music again. If it still isn't responding then you may have a bigger issue. If so you could contact us here or go directly to Apple support.